Sam CRM
Your customers, deals, and support: one platform
The Sam ecosystem’s CRM: a 360° customer profile, a visual Kanban sales pipeline, omnichannel support in one unified inbox, and quotes, orders, and invoices in a single commercial flow, with reporting and workflow automation.
Business-plan subscribers get 50% off this system- 360° customer profiles
- Kanban sales boards
- Unified support inbox with SLAs
- Part of the Sam ecosystem
The whole customer relationship on one screen
Rich, data-complete profiles for every contact and account: from first touch, through every deal and support ticket, to quotes and invoices. Sales and support see the same picture, and the customer never repeats themselves.
- Contacts and accounts with detailed unified profiles
- Every interaction on one timeline: sales, support, and commerce
- Manage contacts, close deals, and automate workflows from one place
Modules and capabilities
Sales & deals
A Kanban pipeline with customizable stages and deal analytics.
Support & tickets
A unified omnichannel inbox with SLA management.
Commercial flow
Quotes, orders, and invoices linked in one cycle.
Analytics & dashboards
Custom reports and instant dashboards for team performance and revenue.
Automation & workflows
Automatic rules for follow-ups, alerts, and work distribution.
Ecosystem integration
Works with your Sam Mail business email and the other Sam systems, for one context per customer.
Why this system?
Customer data scattered across sheets and chats
A 360° profile gathering every detail and history in one record
Deals lost to unstructured follow-up
A visual pipeline and automated follow-ups: no lead slips away
Slow support spread across channels
A unified inbox with SLAs guaranteeing on-time replies
Security and trust
- User roles and permissions controlling who sees what.
- Your organization’s data isolated from others.
- An activity log for interactions and changes.
Part of the integrated Sam ecosystem
It never works in isolation. It integrates with your Sam Mail email and the rest of the Sam systems, keeping your data consistent and your work in one cycle.
Frequently asked questions
Does it fit both sales and support?
Yes. Sales runs the pipeline and deals, support works from a unified SLA-managed inbox, and everyone sees the same customer profile.
Does it include invoicing?
It covers the quote-to-order-to-invoice flow in the platform, and integrates with Sam e-Invoicing and Sam Finance for compliance and accounting.
Can sales stages be customized?
Yes. Design your pipeline stages to fit your business and drag deals between them on Kanban boards.
Does it work in Arabic?
Yes, a full Arabic RTL interface alongside English, like the rest of the Sam ecosystem.
Ready to see it on your own data?
Request a demo and our team will reach out the same day.